Contact, Shipping, Returns and Everything Else

We opened on April 1, 1980 at the present location and are still under the same ownership.

Contact:

Contact us at info@sausalitoferry.com or on Facebook @sausalitoferrytoystore or Instagram @sausalitoferry by sending us a direct message. Our phone is 415 332 9590. We are here everyday from 10 to 6 Pacific Standard Time.

Shipping

We offer shipping by USPS and UPS and all the various shipping options from overnight to regular ground shipping. At checkout, you will be presented all the shipping choices, approximate shipping times and prices. 

We ship to almost any location in the world. International shipping options and costs will be presented to you at checkout. 

If you prefer a different shipping carrier, please contact us at info@sausalitoferry.com or 415 332 9590. 

Returns:

For returns, you can email us at info@sausalitoferry.com, or you can call the store at 415 332 9590. We are open 10 to 6 Pacific Standard Time everyday. 

Purchases can be returned within 30 days of purchase for full refund. Item(s) returned must be in the same new condition that it left the store. It must be returned in original packing.  Customer is responsible for safe packing of the item and cost of shipping the return. 

Mailing address is: Sausalito Ferry Co, 688 Bridgeway, Sausalito CA 94965

If item is defective, we will pay the cost of shipping for the return. 

If you find any issues with your purchase, even beyond the 30 day return window, please contact us. We will do our best to make it right. 

To Order by Phone

Dial (415) 332 9590. Call between 10am and 6pm Pacific Standard Time. We are open everyday.

Gift Certificates

Gift certificates can be found on sausalitoferry.com. Search "gift card" in the search bar to find them. 

Payments:

We accept almost all credit, debit cards and forms of electronic payments.  We no longer accept personal checks or money orders. 

Credit card processing for purchases on sausalitoferry.com is done off site by Shopify. We do not have access to credit card numbers entered on sausalitoferry.com. We suggest that you order from the site for this reason. We will be happy to take your order by phone, if you wish. We destroy credit card numbers from the phone orders. They are not saved.

Sales Tax

All shipments are charged the place of purchase sales tax. Merchandise is taxed, not the shipping. 

Why Two Store Names?

Games People Play and Sausalito Ferry Co are two brick and mortar sister stores right across the street from each other on Bridgeway Blvd in Sausalito. Games People Play opened in September 1971 and Sausalito Ferry Co opened in April 1980. They are still under the same family ownership today. Games is at 695 Bridgeway, Sausalito CA 94965 and Sausalito Ferry Co is at 688 Bridgeway, Sausalito CA 94965. 

Privacy

All information that we collect from our customers will never be shared, rented or sold.